Refund policy

RETURNS

CHANGED YOUR MIND?
For online purchases, tell us that you wish to cancel within 14 days after receiving your order. If one order arrives in separate deliveries, this period starts after you receive the final item. If the last day falls on a weekend or public holiday, the deadline extends to the next working day. You do not need to give a reason to exercise your statutory cancellation right. You then have a further 14 days after notifying us to send the items back.

HOW TO RETURN
Start a return in your WINKO account. Sign in to your customer account using the email address you used at checkout and the verification code sent to you. Open the relevant order, select the items you wish to return and submit your return request. You will receive an acknowledgment, followed by the return address and shipping instructions. The online process starts your return; it does not issue an immediate refund.

You can also notify us by emailing info@winkofightwear.com with a clear statement of your decision, your name, order number and the items concerned. If the online option is unavailable or you need help, use this email address. Your statutory cancellation right does not depend on our approval or on using the online form.

We will provide the return address and instructions. For orders dispatched from London, returns are sent to our London warehouse in the United Kingdom. For other orders, contact us for the appropriate return address. You arrange and pay the direct return postage for change-of-mind returns, including international return postage where applicable. You do not need our authorisation to exercise your statutory cancellation right. Keep proof of posting.

CONDITION OF RETURNED ITEMS
You may inspect and try products as you would in a shop. If handling beyond what is necessary reduces their value, we may make a proportionate deduction. Please return tags and packaging where available; missing original packaging alone does not remove your cancellation right. Sale items have the same rights.

REFUNDS

We refund within 14 days of your cancellation notice, using your original payment method unless otherwise agreed at no cost to you. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier.

If you cancel the whole order, we also refund the original standard delivery cost. Any extra cost for a premium delivery service is not refundable. For a partial return, we do not refund delivery costs that remain necessary for the items you keep. Change-of-mind return postage remains your responsibility.

FAULTY, DAMAGED OR INCORRECT ITEMS

Contact info@winkofightwear.com with your order number and a description of the problem. Photos are helpful if available. For UK purchases, you normally have a 30-day short-term right to reject faulty goods; further repair, replacement or refund rights may apply after this. Customers elsewhere retain all mandatory rights under the applicable law. These rights are not limited by our change-of-mind return window. We cover necessary return costs for faulty, damaged or incorrect items and will provide instructions.